Project Spotlight

Totebot.ai – AI agent platform for e-commerce

Totebot.ai is an AI-powered agent platform built specifically for e-commerce businesses.

Design

  • Research
  • UX design
  • UI design
  • Prototyping and testing

Development

  • AI development
  • Prompt-engineering
  • Frontend development
  • Backend development

Quality Asurance

  • Testing
  • Monitoring

We at Blank are proud to introduce Totebot.ai—a powerful AI agent platform tailored for modern e-commerce. Designed to elevate the shopping experience, Totebot.ai enables merchants to launch intelligent, chat-based assistants that drive engagement, increase conversions, and streamline operations across web, messaging, and ad platforms.

The Challenges in E-commerce

E-commerce businesses often struggle to guide customers through product discovery and conversion in real-time. Traditional filters and search bars are limited, while human support teams can’t always scale to meet demand. Valuable customer insights are often siloed across tools and channels, making it difficult to personalize experiences or optimize marketing.

Since adding Totebot to our site, we've been able to showcase and sell our massive product catalog without needing a full B2C webshop. It answers customer questions, recommends parts, and connects them with our sales team—automatically and instantly. - Stjepan Bosnjak, CEO at Bosut

How Totebot.ai Solves It

Totebot.ai enables online retailers to build and deploy custom AI shopping assistants—integrated directly with platforms like Shopify. Merchants simply upload product data, descriptions, images, and inventory, and fill the knowledge base with helpful information to ensure the AI agent delivers accurate, on-brand support.

What This Unlocks for E-commerce Businesses:

  • Faster product discovery: Shoppers find the right products instantly through natural conversation.
  • 24/7 customer support: AI agents handle questions, recommend products, and resolve doubts without human staff involvement.
  • Higher conversion rates: By guiding users from product search to checkout inside the chat, Totebot.ai reduces funnel drop-offs.
  • Personalized recommendations: The agent can suggest products based on user preferences or past behavior—boosting upsells and cross-sells.
  • Unified experience across platforms: Reach customers on web, WhatsApp, Telegram, and more—without needing separate tools for each channel.
  • Centralized insights: All customer interactions are logged, giving merchants valuable data on user behavior, preferences, and pain points.
In short: Totebot.ai helps store owners turn casual visitors into paying customers while reducing the need for manual support or complex web shop setups.

Conversation Overview

All customer interactions are stored and accessible in the Conversations screen. Store admins can:

  • Review customer questions
  • See agent replies and product suggestions
  • Monitor overall sentiment (positive, neutral, or negative)

These features allow merchants to optimize the knowledge base, improve customer experience, and spot product and marketing opportunities.

Each interaction is logged, allowing store owners to review customer questions and the agent’s replies. The knowledge base can be continuously improved based on these insights—fine-tuning answers and updating content to ensure higher customer satisfaction, better conversion rates, and increased sales over time.

By training the AI with real-world feedback, merchants create a smarter, more helpful assistant that feels less like a bot and more like a personal shopping guide.

Advanced Analytics

A built-in analytics dashboard provides actionable insights on:

  • Chatbot performance
  • Customer queries and behavior
  • Funnel drop-offs and conversion rates

Store owners gain clarity on what’s working and where improvements are needed—helping them continually refine their AI agent and sales funnel.

Multi-Platform Integrations

Totebot agents are not limited to the website. They operate across:

  • WhatsApp
  • Meta (Messenger)
  • Google
  • TikTok
  • Telegram

This enables precise remarketing, conversion tracking, and audience segmentation for paid ad campaigns.

What Store Owners Gain:

  • Build segmented retargeting audiences based on chatbot engagement
  • Track conversions tied to specific conversations
  • Adjust ad strategies for different customer preferences and platforms

Totebot.ai gives merchants full control over customer touchpoints across platforms—without needing separate tools for each one.

Sentiment Analysis

Totebot.ai includes built-in sentiment analysis to help store owners understand customer feelings during chats.

How It Works:

  • Each message is classified as positive, neutral, or negative
  • Confidence scores show how certain the system is about each prediction

This helps merchants detect dissatisfaction early, adjust chatbot replies, and fine-tune campaigns based on real emotional feedback.

Automation & Triggers

Totebot agents can be configured to perform key actions at the right time, such as:

  • Sending personalized messages and emails
  • Calling external API endpoints
  • Saving user data directly into lead databases
  • Customizable design
  • Multilanguage support

These automations ensure that no lead is missed and that customer engagement continues even after the initial chat.

Why It Matters

Totebot.ai bridges the gap between customer engagement and automated commerce. It combines the power of conversational AI with smart integrations and analytics—giving store owners control, visibility, and performance, while offering shoppers a faster, friendlier path to purchase.

Launch Your AI Project with Blank

Have an idea for a product like Totebot.ai—or something completely unique? We’re here to help you bring it to life. From AI-powered agents to full-scale platform development, our team specializes in building smart, scalable digital solutions for clients worldwide.

Ready to talk? Head over to our contact page and let us know what you’re working on.
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